How to add a device
If you need any assistance in adding a device, please call our office at 855-444-6414.
Step One
Log into the Atlas portal by navigating to https://my.voipmd.com
Then, click on VOIP
Note: You must create a user first before adding a device. Navigate to VOIP > Device Users to add a user.
Step Two
Click on "Devices" or click the "+" icon.
Step Three
Please fill out all required information highlighted with a Star (*).
Name: Name of Device
Device Type: VoIP Phone
Assigned: Select the user you are assigning this device to
Off Net Caller ID: This is the number that will be displayed for outbound calls
On Net Caller ID: This is the number or extension that will be displayed to your other devices internally.
Device Type: VoIP Phone
Assigned: Select the user you are assigning this device to
Off Net Caller ID: This is the number that will be displayed for outbound calls
On Net Caller ID: This is the number or extension that will be displayed to your other devices internally.
Select e911: Select the location which this phone will reside.
Note: Not selecting the correct e911 information will result in inaccurate information transmitted to 911 services during an emergency.
Voicemail: Toggle this ON for voicemail service. A voicemail box will automatically be generated for the user.
EQUIPMENT SECTION
Note: You will need the desk phone model information available before you create a user. Information such as Make and Model as well as MAC address before being able to add a device.
Manufacturer: Please select the manufacturer of the VoIP desk phone
Model: Please select the model of the VoIP Desk phone
Config Template: This will automatically generate for the device
MAC Address: Please enter the MAC address of the VoIP desk phone
Logo: You may choose to leave this blank
MAC Address: Please enter the MAC address of the VoIP desk phone
Logo: You may choose to leave this blank
LINE KEYS SECTION
Three lines will automatically display on the desk phone upon saving this page. Only program speed dial or other extensions for Presence monitoring.
Type: Device
Data: This Device
Label: Enter the label for the line display
Line Appearances: How many lines you want of this item to display on the desk phone.
Add Line Key: You may add up to the equal amount of lines available for your device and program them all individually.
SKIP CUSTOM CODE and SIP SECTIONS - Incorrect configurations in this section will stop the desk phone from working properly.
AUDIO SECTION
Medical Practices must enable Encryption.
Music on Hold: Use existing Music on Hold you've previously uploaded, or add new Music on Hold here
Media Category: *For "Use Existing" Selection* Select the category where you have saved your Music on Hold media.
Select Media: *For "Use Existing" Selection* Select the media you wish to use.
Encryption: Please Select SRTP ONLY
Please leave all other selections default.
Media Category: *For "Use Existing" Selection* Select the category where you have saved your Music on Hold media.
Select Media: *For "Use Existing" Selection* Select the media you wish to use.
Encryption: Please Select SRTP ONLY
Please leave all other selections default.
RESTRICTIONS SECTION
You may leave this section alone unless you wish to limit your users' permissions.
US DID: Can call US Phone Numbers
US Toll Free: Cal call US Toll Free Numbers
High Rate: Can call Canada, US Territories, Alaska and Hawaii - This will result in billable per minute charges
Caribbean: Can call the Caribbean - This will result in billable per minute charges
US DID: Can call US Phone Numbers
US Toll Free: Cal call US Toll Free Numbers
High Rate: Can call Canada, US Territories, Alaska and Hawaii - This will result in billable per minute charges
Caribbean: Can call the Caribbean - This will result in billable per minute charges
International: Can call International Phone Numbers - This will result in billable per minute charges
Click Save
You must now program your device with the information found in Account Settings > Provisioning Section
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