How to Set up Time of Day Routing
If you have any questions or need assistance, please call our office at 855-444-6414.
In order for your phone to automatically open and close without the need to "forward calls after-hours", you will need to set up Time of Day Routing.
This is completely customizable based on your business needs.
In order for your phone to automatically open and close without the need to "forward calls after-hours", you will need to set up Time of Day Routing.
This is completely customizable based on your business needs.
Step One
Log into the Atlas portal at https://my.voipmd.com then click on VOIP, and in the left-hand column, click on "Time of Day Routing."
Step Two
If you are creating a completely new set of hours, click on "Add Time of Day Routing" in the top right of the screen.
To Edit an existing schedule, click on the schedule you've previously created to make changes.
Step Three
Basic Information
Fill out all of the required information highlighted with a Star (*).
Time of Day Name: Enter a unique name to easily find this later in your programming.
Time of Day Name: Enter a unique name to easily find this later in your programming.
Time Zone: The Default Time Zone that has been selected for your account will appear here. If you are planning on using this for a different time zone, please select the appropriate option.
Inside Timeframe Route To: Select the option that best suits where your calls will be delivered during "OPEN" hours.
Outside Timeframe Route To: Select the option that best suits where your calls will be delivered during "CLOSED" hours.
Outside Timeframe Route To: Select the option that best suits where your calls will be delivered during "CLOSED" hours.
None: Calls will not be delivered anywhere - Never select this option or your calls will not be delivered.
Check Voicemail: If you wish the caller to be able to check voicemail
Conference: If this extension is to be used for a Conference Bridge, select this option.
Conference Service: If this extension is to be used for a Conference Bridge, select this option.
DISA: You must call our office before using this option - Using this will result in additional monthly billable minutes
DISA: You must call our office before using this option - Using this will result in additional monthly billable minutes
Device User: Sends the call to another device user (extension)
Directory: Sends caller to the company directory
Fax: Use this if the extension is a fax line
Group: Sends caller to the selected ring group
Fax: Use this if the extension is a fax line
Group: Sends caller to the selected ring group
Menu: Sends caller to the selected menu.
Outside: Sends caller to an outside line (phone number)
PBX Connector: Sends caller to the PBX Connector
Response Code: Rarely Used or for Integrations - Call our office before using this feature
Time of Day: Uses the default Time of Day available hours
Virtual Extension: Sends caller to the selected virtual extension
Voicemail: Sends caller to the selected voicemail box.
Time
Timeframe
Inside: From the programming set above, all calls will be routed to the INSIDE option in this row.
Outside: From the programming set above, all calls will be routed to the OUTSIDE option in this row.
Inside: From the programming set above, all calls will be routed to the INSIDE option in this row.
Outside: From the programming set above, all calls will be routed to the OUTSIDE option in this row.
Day: The day this is active for.
Begin: The start time for this option, on this day
End: The end time for this option, on this day
Route: Will display your selected route for callers.
Begin: The start time for this option, on this day
End: The end time for this option, on this day
Route: Will display your selected route for callers.
Click Save
Note: You will need to Select "Time of Day" option in the programming for Device, Menu or Ring Group for this to work properly.
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