Media and How to Upload New Media
If you have any questions or need assistance, please call our office at 855-444-6414.
In order to use custom Music, Message on Hold, Pre-recorded Voicemail Greetings, Menu Greetings or Group Messages, you can upload them to the portal.
All recordings must not exceed 10MB.
All recordings must not exceed 10MB.
All media should be in a .WAV or .MP3 format.
If uploading a .WAV file, make sure the sample rate is 1600khz and is set to Mono Channel.
If you are unsure how to do this, please open a ticket and open a ticket and attach the original file. We will assist you with this and upload it to your portal for you.
If using Music, you must have the legal rights to use music. This is known as a Commercial Use License. If you are unsure if the music you want to use requires a license, please open a ticket.
We have used the services from TakeTones, a Royalty Free Music Provider, in the past for customers. They have a wide selection of Royalty Free music to choose from with the option to purchase a Commercial Use license to use the music you purchase. TakeTones is not associated with voipMD and all issues with music should be directed to their support center.
Step One
To upload new media, edit existing media, please navigate to the Atlas portal by going to https://my.voipmd.com, click on VOIP then click on Media on the left-hand column.
Step Two
If you are adding new media, click on the "Add Media" button in the top right of your screen.
If you wish to edit existing media, click on the name of the media on the table below.
If you wish to edit existing media, click on the name of the media on the table below.
Step Three
Note: There are special requirements for uploaded new media. Please see this information at the beginning of this article. If you need assistance with uploading media, please feel free to call our office at 855-444-6414.
Name: Enter a unique name for your media
Media Category: Select the proper category for your media
On Hold Music: Use this category for hold music
On Hold Music: Use this category for hold music
Voicemail Greetings: Use this category for Voicemail Greetings
Menus: Use this category for Menu greetings
Groups: Use this category for Group Greetings
Choose File: Locate the media you wish to upload on your local computer and then click "Open".
Allow some time for your media to upload. This may take a little bit of time depending on your internet connection and the size of the media. If successful, you will be able to Click Save. If there are any issues, it will be presented at at the top of the page with information for you.
Allow some time for your media to upload. This may take a little bit of time depending on your internet connection and the size of the media. If successful, you will be able to Click Save. If there are any issues, it will be presented at at the top of the page with information for you.
Click Save
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