Recent Articles
How to Stop Unwanted Callers and Blacklist
If you have any questions or need assistance, please call our office at 855-444-6414. There are many reasons a business wishes to add a phone number to a blacklist. Whatever the reason is, you have the option to block calls from any number added. ...
Media and How to Upload New Media
If you have any questions or need assistance, please call our office at 855-444-6414. In order to use custom Music, Message on Hold, Pre-recorded Voicemail Greetings, Menu Greetings or Group Messages, you can upload them to the portal. All recordings ...
How to create Groups
If you have any questions or need assistance, please call our office at 855-444-6414. If you have a full department of employees and you want all of their phones to ring at once, you want to set up a group. Groups differ from Call Center in the fact ...
How to add a voicemail box
If you have any questions or need assistance, please call our office at 855-444-6414. Voicemail boxes are automatically created with you create a Device User. If you forgot to turn the option ON, you can manually create a voicemail box following this ...
How to Set up Time of Day Routing
If you have any questions or need assistance, please call our office at 855-444-6414. In order for your phone to automatically open and close without the need to "forward calls after-hours", you will need to set up Time of Day Routing. This is ...
Popular Articles
Account Settings and what they do
In this article, we will define what each setting handles and what you should set for each option. If you have any questions, please feel free to open a ticket or call our office at 855-444-6414! 1: Settings In this section, you control the Global ...
Poly VVX Provisioning Instructions
The screen shot below represents the correct procedure to auto-provision the Polycom VVX Series phones. FTP Username and FTP Password will vary by Account, so please find your information on VOIP > ACCOUNT SETTINGS > PROVISIONING. To obtain the IP ...
Yealink Auto-Provisioning
When looking to auto provision a Yealink device you will want to factory default Press and holding the OK button on the physical device until you see a screen asking if you want to reset the device to factory settings When the device comes back up ...
How to Add a User
Before adding users to your account, please ensure you are the Administrator for your account. If you are unsure, please call our office at 855-444-6414. Step One Log into your account at https://my.voipmd.com then click on VOIP Step Two Click on ...
How to add a device
If you need any assistance in adding a device, please call our office at 855-444-6414. Step One Log into the Atlas portal by navigating to https://my.voipmd.com Then, click on VOIP Note: You must create a user first before adding a device. Navigate ...